{"id":11159,"date":"2022-11-21T09:14:05","date_gmt":"2022-11-21T09:14:05","guid":{"rendered":"https:\/\/temp.testpoint.it\/?page_id=11159"},"modified":"2022-11-30T18:27:34","modified_gmt":"2022-11-30T18:27:34","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.testpoint.it\/en\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"

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Customer satisfaction<\/h2>\n

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Customer satisfaction is a technique that defines a series or methods and models aiming at measuring customer satisfaction, namely the gap between the expectations of a product \/ service before the \u201cconsumption experience\u201d and the capacity of the product \/ service to meet or surpass those expectations afterwards.\nThis is why the concept of customer satisfaction is strictly connected to the idea of quality of a product \/ service, or better of the perceived quality.\nQuestionnaires can be on paper or electronic device, self-completed or administered, face-to-face or on the phone, depending on the Client\u2019s needs, the target to be involved, the type of product \/ service, etc.<\/p>\n<\/div>\n<\/div>\n

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Customer satisfaction La\u00a0Customer satisfaction\u00a0\u00e8 una tecnica che comprende una serie di metodi e modelli per rilevare la soddisfazione del cliente, ovvero misurare il gap esistente tra le aspettative (pi\u00f9 o meno esplicite) di un consumatore o fruitore di un servizio prima dell\u2019esperienza \u201cconsumo\u201d, e la soddisfazione delle stesse, dunque la percezione\/valutazione dell\u2019esperienza di consumo\/fruizione a […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-11159","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.testpoint.it\/en\/wp-json\/wp\/v2\/pages\/11159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.testpoint.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.testpoint.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.testpoint.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.testpoint.it\/en\/wp-json\/wp\/v2\/comments?post=11159"}],"version-history":[{"count":3,"href":"https:\/\/www.testpoint.it\/en\/wp-json\/wp\/v2\/pages\/11159\/revisions"}],"predecessor-version":[{"id":11863,"href":"https:\/\/www.testpoint.it\/en\/wp-json\/wp\/v2\/pages\/11159\/revisions\/11863"}],"wp:attachment":[{"href":"https:\/\/www.testpoint.it\/en\/wp-json\/wp\/v2\/media?parent=11159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}